Management Development
This SkillStack is designed for early-stage managers who wish to accelerate their leadership development. It‘s for leaders who influence performance of others, from early-stage managers to experienced leaders.
It will define the key stages of leadership while exploring characteristics of good and great leadership. You will learn the principles of great leadership from some of the brightest minds in the world.
This SkillStack will equip you with toolkits, stories and practices that will improve you as a leader, your relationship with each team member and the commitment of your team as a whole.
Learning Objectives
Ian will guide you through a simple framework to understand and separate our impact from intention, needs from wants and when to intervene and not. He will teach two high-impact frameworks that will help you prioritise where you invest time to create impactful connections .
In this SkillStack you will learn the four elements of emotional intelligence to make good choices at work and stay focused when things get challenging. It’s the leader’s responsibility to influence the emotional climate of the organisation. You will learn how to be intentional to express genuine emotion for greater connection.
Key to leadership is trust, because it allows people to take decisions independently because they know the principles by which the team or the organization operates. How are these expressed? What makes them credible? Margaret shares her 5 steps to be able to articulate the principles of good work—and be seen to stick to them.
You will learn that confidence obeys the laws of emotion rather than the rules of logic. You will hear why there is no such thing as a ‘confident person’ but rather, different levels of confidence and how it gets more effortless when you get to the best form of confidence. And, you will learn how to inspire and coach other people to be more confident too.
This SkillStack will show you how to seek clarity from complexity to create mutual understanding. It will demonstrate why performance management is a contact sport and will leave you with a 6 step guide in how to skillfully intervene and course correct.
In this SkillStack, you will learn how to approach cost management as a discipline and not a cyclical act. Eddie will share his perspective on the principles Ryanair consider when making decisions on costs, investment and service. You will get a unique insight into the inner workings of the most famous cost conscious companies in Europe, that may surprise you.
In this SkillStack you will learn tips and methods to reduce attrition. “Seek first to understand, then to be understood” will establish a foundation of understanding to create a career path with achievable goals and timelines. Management is a contact sport. You are the reason that they stay and thrive.
Leadership Skills
with Thought-leader, Ian McClean
What to Expect:
In this lesson you’ll hear leadership consultant and business founder, Ian McClean shares what he learned in over 30 years in building some of the highest performing teams in the world. Expect to gain an understanding of your style of leadership and what that means for the followership of your team.
Ian will share the findings of his longitudinal study of what characteristics make for good leadership. Whether you’re a fist-time manager or experienced leader, you’ll learn practical tools and techniques to lead more effectively.
Learning Objectives:
This course is designed for individual leaders who influence performance of others, from early-stage managers and experienced leaders. It will define the key stages of leadership while exploring characteristics of good and great leadership. Ian will guide you through a simple framework to understand and separate our impact from intention and therefore how followers experience you in your presence.
He will teach two high-impact frameworks that will help you prioritise where you invest time to create impactful connections and to understand the fundamental needs of all followers and how to identify the gaps for high-touch intervention.
Key Takeaways:
1. Definition of Leadership
2. Understand what Good Leadership looks like
3. Impact v. Intention
4. Increased self-awareness
5. Understand followers needs
Leading with Emotional Intelligence with Harvard Business Publishing, CHRO, Angela Cheng-Cimini
What to Expect:
Angela, CHRO, Harvard Business Publishing will lean on her 30+ years of experience as an HR leader to help you learn how to lead with emotional intelligence. Research shows that success is 80% EQ and 20% IQ and is a skill that can be acquired.
The manager accounts for 70% of the variance in employee engagement so even a small change in the expression or tone of the manager can trigger positive or negative emotions through a team.
She’ll share research and case studies from Harvard Business Review along with stories from her lived experience to demonstrate how effective leaders develop and deploy EI to build strong teams and achieve high levels of performance.
Learning Objectives:
In this SkillStack you will learn the four elements of emotional intelligence to make good choices at work and stay focused when things get challenging. It’s the leader’s responsibility to influence the emotional climate of the organization.
You will learn how to be intentional to express genuine gratitude, pride, passion and optimism and when appropriate; doubt and fear.
You will learn how to align the “Me” with the “We” with the “The.” That is, what’s in it for the individual with what’s right for the team with what’s right for the larger purpose.
Key Takeaways:
- Self-awareness: understand your own emotions and their effects on your performance
- Self-regulation: the ability to control one’s behaviour, emotions and thoughts; think before acting
- Social awareness: the skill that allows you to understand how another person is feeling
- Relationship management: the ability to understand, manage and effectively express one’s own emotions as well as the emotions of others, in order to maintain positive relationships
Building a Committed Team with award-winning Author & TED Speaker, Margaret Heffernan
What to Expect:
In this SkillStack, Margaret will share what she has learned through researching her 6 award-winning books, her 2 TED talks and personal experiences as a 3 times CEO.
Managers are at their most effective and teams most committed when they are trusted. But trust depends on 4 things: benevolence (I want the best for you) consistency (I operate on the same principles day after day) competence (I can do my job) and integrity (I say and do the same, regardless of whether anyone’s watching.)
To lead with purpose means that people trust you to be principled in the choices that you make. They appreciate that the perfect is not always possible but that acceptable trade offs will be required. Leading with purpose means being able to articulate a clear purpose and to frame decisions within that.
People are happier and more productive at work when the values of the business and their personal values are well aligned.
Learning Objectives:
Key to leadership is trust, because it allows people to take decisions independently because they know the principles by which the team or the organization operates. How are these expressed? What makes them credible?
The critical issue is to be able to articulate the principles of good work—and be seen to stick to them. 5 Principles:
Key Takeaways:
1. Do what you say you will do. Work at developing shared definitions of what matters and why.
2. Be Consistent: Apply the same values to every decision.
3. Competence: Bea able. Ensure you are competent to do what you say you will do.
4. Commit to each other: Foster an environment where team members commit to each other.
5. Integrity & honesty.
Becoming a Confident Manager Quickly with Author & Performance Coach, Neil O‘Brien
What to Expect:
In this lesson, Author and High Performance Coach, Neil O’Brien will talk about what confidence actually is, how to trigger it when you need it, and how to help other people do the same.
He will draw on examples from business, sport and life to help you learn how to be a more confident person and manager easier and more often.
Learning Objectives:
You will learn that confidence obeys the laws of emotion rather than the rules of logic. You will hear why there is no such thing as a ‘confident person’ and how important it is to not beat ourselves up about this. You will see that there are different types of confidence that all types need to be practiced.
You will hear about the different levels of confidence and how it gets more effortless when you get to the best form of confidence. And, you will learn how to inspire and coach other people to be more confident too.
Key Takeaways
1. Learn the three gears in confidence building and where you are at any given time.
2. Move through the gears to get to the top
3. Borrow confidence. Learn why returning is better that striving
4. Create confident others. Learn the management toolkit.
Managing Performance
with Ian McClean
What to Expect:
In this lesson you’ll hear leadership consultant and business founder, Ian McClean shares what he learned in over 30 years in building some of the highest performing teams in the world. Ian will detail why ambiguity is the #1 enemy of performance and why performance is relative and not absolute!
The difference between activity & productivity, measuring & coaching, doing the right thing v. doing it right and busy v. effective. This SkillStack will dive into the two dimensions of performance management: clarity and commitment, giving you a roadmap and practical tools to set and manage sustained performance improvement.
Learning Objectives:
As a first-time manager, performance management of others requires a different skill set and level of understanding. Experienced managers often require a reboot to updates practices and methods in order to sustain performance over time.
This SkillStack, Ian will show you how to seek clarity from complexity to create mutual understanding. It will demonstrate why performance management is a contact sport and will leave you with a 6 step guide in how to skillfully intervene and course correct.
Key Takeaways:
1. Seek clarity for context.
You’ll learn techniques how to separate intent from impact to avoid ambiguity. You’ll learn how to create mutual understanding through the three levels of clarity.
2. How to get commitment through 6 steps:
- Set the tone for psychological safety
- Create positive intent
- Understand self and others
- Connect with their side
- Establish accountability for actions and
- Balance encouragement and critique.
Creating Cost Advantage
with Ryanair CEO, Eddie Wilson
What to Expect:
In this SkillStack you will hear from Eddie Wilson, CEO of Ryanair share stories, strategies and lessons from within Ryanair on how to create Cost Advantage. Ryanair is the largest airline with 184m passengers on 3,600 daily flights on 574 aircraft (with 374 on order). Ryanair has achieved this though providing the lowest fares, due to having the lowest costs and being the most reliable airline in Europe.
Cost management is Ryanair’s competitive advantage and in this SkillStack Eddie will share how Ryanair achieve this and go about instilling a culture of cost management for customer benefit.
He’ll share his unflinching commitment to achieving savings for every seat, every flight, every day.
Learning Objectives:
Cost management is often seen as the function of finance and typically dealt with in a cyclical basis. Ryanair have developed a culture of cost management that is instilled in every employee and the fabric of the organisation.
In this SkillStack, you will learn how to approach cost management as a discipline and not a cyclical act. Eddie will shar his perspective on the principles Ryanair consider when making decisions on costs, investment and service.
You will get a unique insight into the inner workings of the most famous cost conscious companies in Europe, that may surprise you.
Key Takeaways:
1. People –core staff should be seen as an investment and not a line item on a P&L
2. Increase customers to optimise fixed costs.
3. Understanding your product, it’s benefits and cost of maintenance drives efficiency.
4. Technology & Analytics. The more data produced the greater the predictability, insights and decision making.
5. The power of incremental cost savings. Small savings, achieved every day accumulate.
Leading to Retain
with Author, Jo Weech
What to Expect:
In this SkillStack you will hear Jo Weech share stories, strategies and lessons learned from her work advising 1000’s o leaders around the world. It is commonly known that people don’t leave companies, they leave managers.
Jo will share habits and tactics to balance leadership with relationship, employee with the person, performance with potential and wellbeing with well-doing.
Learning Objectives:
In this SkillStack you will learn practical tips and methods to reduce attrition. “Seek first to understand, then to be understood”.
Asking questions that reflect this concept, will establish a foundation of understanding to create a career path with achievable goals and timelines. Management is a contact sport. You are the reason that they stay and thrive.
Key Takeaways:
This SkillStack will teach you steps to improve retention.
- Create a career path for every individual
- Understand individual motivation & engage
- Eliminate bias
- Be the example. Lead with emotional intelligence and authenticity
- Encourage. Working hard for something we love is passion
- Person first, employee second.
