First Time Management Moments
Whether you’re a first time manager or early stage manager this SkillStack is for you. we’ve mapped out the moments that matter most for a first time manager over the course of a business cycle and assembled the brightest minds to teach you the skills you need to navigate each interaction for greater outcomes.
You’ll learn how to master each moment skillfully through the following skillstacks:
Learning Objectives
Sarah will guide you through the skills, techniques, knowledge and structures to form an effective, efficient interview and to be competent and confident interviewer.
She’ll teach you how to plan, who to involve, what to assess, how to ask and measure.
Joanna will share ideas on how to create a diverse talent pool, signal your EDIA to the market and how to make practical adjustments to assess desired skills. Joanna will challenge our assumption of cultural fit and propose an alternative way to view this.
Stephanie’s aim is to help you understand what generates motivating employee experiences by identifying the moments that matter most, which include; empathy, authenticity, curiosity, innovation, and everyday learning.
You will learn how to craft an agenda and understand the roles and expectations of all participants in a meeting. It will also cover decision making and how to spot common difficulties that arise during in-person and online meetings and how to address these.
Sarah will teach you how to communicate with empathy so that your 1-to-1 conversations focus on listening as much as speaking or asking questions. You‘ll learn feedback techniques that motivate, develop your team and drive performance.
This SkillStack will shift your mindset from traditional feedback framework to a more conversational and engaging path to work through hard conversations. AJ will teach you the three tools for synthesizing, simplifying, and making sharing perspectives sticky.
In this SkillStack, Stephanie focuses on how to tap into empathy and authenticity when providing feedback, and how to build trust and a growth mindset as the core foundations of psychological safety in the performance management.
Interviewing Skills & Techniques
with Sarah Geraghty.
What to Expect:
In this SkillStack you’ll hear Sarah Geraghty, head of Careers at Communications Clinic – share stories, techniques and skills required to interview effectively and with confidence. Sarah heads up The Communication Clinic’s flagship career programmes and advises on some of the highest profile appointments in Ireland.
She also works with some of the most iconic employer brands in the world, on developing interview strategies and techniques, to enable them to hire the best. In this SkillStack, Sarah will share these tips and techniques with you, so you can do the same.
Learning Objectives:
Interviewers have a huge responsibility. They have to select the right people, with the right skills, behaviours and right attitudes – while running an interview process that’s lawful and fair.
So how can you plan and prepare for this confidently and effectively?
This lesson will show you how. Sarah will guide you through the skills, techniques, knowledge and structures to form an effective, efficient interview and to be competent and confident interviewer.
She’ll also show you how to actively listen to the answers and process the information in a way that will be useful and accurate when making your final decision.
Key Takeaways:
1. How to plan objectively, who to involve, what to assess, how to ask and measure.
2. Question consistently. How to structure questions to assess for experience & potential.
3. Listening carefully. How to listen for competency fit, motivational fit and cultural fit/ add.
4. Follow up specifically. How to navigate offer, rejection and enhance candidate experience.
Inclusive Recruitment With Award-Winning DEI Leader, Dr Joanna Abeyie, MBE
What to Expect:
In this lesson you’ll hear from Dr Joanna Abeyie MBE CC, a multi-award-winning Equity, Diversity, Inclusion and Accessibility (DEI) leader, pull from her pioneering work inclusive people processes, delivering cultural transformation and placing underrepresented talent into organisations big and small.
In order to hire the best you must first look to access the rest! Joanna’s SkillStack will include practical tools and tips to attract a diverse pool of talent, what adjustments to make to your selection process to include diverse candidates and how to ultimately determine their cultural-fit/ cultural-add!
Learning Objectives:
You will hear of some unique tools and methods to open your talent pool up to a wider audience, to determine the best talent irrespective of who they are. Joanna will share ideas on how to signal your DEI to the market, how to make practical adjustments to assess desired skills. Joanna will challenge our assumption of cultural fit and propose an alternative way to view this.
Key Takeaways:
1. Learn where, how and what tools to use to attract a diverse pool of talent
2. Develop an Employer Value Proposition that speaks to diversity
3. Assess for required skill
4. How to create an inclusive, accessible and equitable process
5. How to assess for cultural-fit or culture-add
Onboarding
with Stephanie Prendeville
What to Expect:
Stephanie is an international speaker, global people development leader and transformation consultant. Stephanie has led developed leadership programmes for some of the most respected companies in the world across technology, financial services, pharmaceuticals and professional services.
In this SkillStack, she will share what she has learned though her global talent development experience, teaching 1000’s of first-time managers how to onboard new hires to set them and you up for success.
Learning Objectives:
In this SkillStack, Stephanie will share her top tips from the flagship leadership development programmes she created. Stephanie’s aim is to help you understand what generates motivating employee experiences and exceptional customer experiences by identifying the moments that matter most. She will share the secret sauce of what underpins those moments which include; empathy, authenticity, curiosity, innovation, and everyday learning.
Key Takeaways:
This SkillStack you will learn the four key principles to remember when onboarding new hires.
1. Take the time to pre-board
2. Build a sense of belonging
3. Make the first day special
4. Sprinkle some Wow. Create influential moments
Team Meetings
with Sarah Geraghty
What to Expect:
In this SkillStack you’ll hear leading Communications & Leadership Consultant Sarah Geraghty, share stories, techniques, and lessons learned from the world of business.
Sarah is the lead trainer on The Communication Clinic’s flagship leadership programmes and provides executive coaching to clients in multinational companies and industry groups as well as delivering training to groups and individuals daily in areas such as Media Skills, Negotiation and Influencing, and Pitch and Presentation skills.
Learning Objectives:
The objective is to give first-time managers a step-by-step approach to preparing for meetings. It will show them how to identify the key outcomes for each meeting, the decisions needed and what attendees are required to do to meet them.
You will learn how to craft an agenda and understand the roles and expectations of all participants in a meeting. It will also cover how to spot common difficulties that arise during in-person and online meetings and how to address these.
Key Takeaways:
1. What to prepare in advance.
2. How to craft an agenda and techniques to stick with it
3. How to keep the meeting to the designated time.
4. How to impact with agreement.
5. Practical tips for online meetings.
Effective 1 to 1s
with Sarah Geraghty
What to Expect:
In this SkillStack you’ll hear leading Communications & Leadership Consultant Sarah Geraghty, share stories, techniques, and lessons learned from the world of business.
Sarah is the lead trainer on The Communication Clinic’s flagship leadership programmes and provides executive coaching to leadership teams internationally. Sarah will share stories and techniques, to plan for and deliver meaningful 1 to 1’s. She’ll draw on all she has taught and learned through her flagship work and coaching thousands of first-time managers.
Learning Objectives:
The objective is to give first-time managers the tools and the confidence to prepare for and conduct effective one-to-one conversations. As an early-stage manager, these conversations can sometimes be difficult.
In this lesson, Sarah will talk about how empathy is paramount to effective communication and that your preparation for one-to-one conversations should be focused on listening as much as it is on speaking and asking questions.
Key Takeaways:
1. Learn the hierarchy of communication for maximum impact.
2. Understand the other’s mindset at the moment.
3. How to set clear objectives and frame them positively.
4. Learn questioning techniques and the power of silence.
Giving & Receiving Feedback
With Global People Leader, AJ Thomas
What to Expect:
In this session you can expect AJ Thomas to breakdown what she has learned about effective feedback as Global Head of Talent at Alphabet’s Moonshot Factory.
She has come to learn the difference between giving and receiving feedback and sharing perspectives. You see, she doesn’t believe in feedback – and she’ll break down exactly why with just one small pivot in thinking a new and more impactful way for getting the desired outcomes in hard conversations isn’t as hard as you might think.
Learning Ojectives:
Shifting your mindset from traditional feedback framework to a more conversational and engaging path to work through hard conversations. In this SkillStack, AJ will teach you the three tools for synthesizing, simplifying, and making sharing perspectives sticky.
Key Takeaways:
In this SkillStack, you will learn how to:
- Reflect: Separate fact from feeling and the person from the feedback.
- Simplify communication: Learn how to distil complex information into clear, concise points that can be easily understood and acted upon.
- Share perspective. Language is very important here. It’ often better to ask as a question and not as a statement.
- Make perspectives sticky & actionable. After sharing perspective you, may identify a shared problem to solve
Performance Management Conversations
With Stephanie Prenderville
What to Expect:
As a first-time people manager, navigating your first performance review conversations can feel like tip-toeing through landmines. To get these conversations right, Stephanie shows you how to make performance conversations that both you and your team members look forward to, by being present and being prepared.
In this SkillStack, she will share what she has learned though her global talent development experience, teaching 1000’s of first-time managers how to plan for and execute performance management conversations. She will teach you methods to; foster growth and accountability while ensuring psychological safety, what to cover and what not to, how to agree mutual targets, actions and follow on review.
Learning Objectives:
In this SkillStack, Stephanie focuses on how to tap into empathy and authenticity when providing feedback, and how to build trust and a growth mindset as the core foundations of psychological safety in the performance management. Each PM Conversation has 3 easy to remember stages: Preparation, Delivery, and Wrap Up (and you can’t skip any of them!).
One of the biggest mistakes managers make is not seeing the value of these conversations. But here’s the thing, good performance management is all about honest, relevant and supportive conversations
Key Takeaways:
This SkillStack you will learn the six key principles to remember when having performance review conversations.
1. Agreeing the Set up and Frequency of PM Conversations
2. Creating space for your prep and mindset
3. Giving Feedback that can be heard
4. Avoiding Landmines
5. Being Great!
6. Co-creating
