NEXT-GEN SKILLSTACK PLATFORM

Performance Skills for Moments that Matter

Power Skills for High-Performance in the AI Era.

We’ve mapped the performance moments that matter most for today’s work and assembled the brightest minds on each to teach the skills to perform in those moments. Designed for Hi-Potential Individual Contributors and Managers to develop Emotional Intelligence, Power Skills, Team Skills, and Communication Skills for greater individual and team performance.

Power Skills

Good Decision Making

with award-winning Author & TED Speaker, Margaret Heffernan

What You Will Learn

  • Definition: What is a good decision?
  • Agendas & Stakeholders
  • Exploring the options
  • Pre & Post-mortems
  • Cooling off periods

What to expect

In this session, you will hear Neil O’Brien (Author & HP Coach) talk about resilience, mental toughness and grit. Neil will share stories, examples and strategies from his 30 years of coaching business leaders, elite sports people and others in the area of recovery from setbacks and being strong enough to keep on going. He will also share some of his own setbacks in business and life, the impact they had, and what he did to recover and move forward.

Learning Objectives

One of the best measurements of peak physical performance is the ‘recovery rate’ after performing. It’s likely, therefore, that the recovery rate is also a great measurement of mental performance. During this SkillStack, you will learn that there are different types of resilience. You will learn that effortless, easy resilience is available for everyone. You will hear that resilience can be practised before there is a setback, thus ensuring that the setback is not so damaging. After viewing this lesson, you will be given practical ways to ‘practice resilience’.

Persuasiveness & Influencing Skills

with Communications Expert, Sarah Geraghty

What You Will Learn

  • How to conduct an audience audit.
  • How to craft an influential pitch/ point.
  • How to master the art of handling questions and challenges.
  • Understand the trust equation.
  • What to action and how.

What to expect

In this SkillStack you’ll hear leading Communications & Leadership Consultant Sarah Geraghty – share stories, techniques and lessons learned from the world of business & research.

Sarah is the lead trainer on The Communication Clinic’s flagship leadership programmes and provides executive coaching to leadership teams internationally. Sarah will share stories and techniques, she has taught throughout her time coaching 1000’s of professionals on how to become more effective communicators in order to influence others.

Learning Objectives

Persuading and influencing is part of our day-to-day experience, whether it’s with colleagues or family and friends. In this video Sarah shares the universal principles of impactful influencing and shows you how to apply them to your own circumstances.

It aims to give people the ability to communicate with clarity and confidence, explain the significance of key recommendations to various stakeholders and have a plan to influence and persuade key decision-makers.

Negotiation Skills

with former Taoiseach (Prime Minister of Ireland), Bertie Ahern

What You Will Learn

  • Listen first, act second
  • Manage expectations of all stakeholders
  • Invest in building trust
  • Create legitimacy in decision making
  • Collaborative Negotiation techniques: Language, mirroring and open communication
  • Negotiation is a process and not an agreement

What to expect

In this lesson you’ll hear former Irish Taoiseach (Prime Minister), Bertie Ahern share stories, strategies and lessons learned from negotiating the Peace Process in Northern Ireland.

He’ll share stories of taking personal and political risks in meeting with paramilitary groups in secret, navigating contentious issues such as prisoner release programmes, lessons learned from former US President Bill Clinton and what it took to change decades long rhetoric of “Ulster says No” to “Ulster says Yes”.

He’ll share insights from key moments in negotiating the Good Friday Agreement, tactics he used to nudge sides closer during one of the most intense periods of the conflict in Northern Ireland and how it achieved enduring peace for the people across the island of Ireland.

Learning Objectives

Life is a negotiation and we do it in all aspects of our life, every day often without realising it. Negotiation should always be seen as a collaboration, never a zero sum game and always seek a win win. In this skill stack you will learn tactical approaches, practices, strategies and techniques for collaborative negotiation and how to navigate the four C’s: Common interests, Conflicting interests, Compromise and Criteria.

Goal Setting

with Author & Performance Coach, Neil O‘Brien

What You Will Learn

  • Where are you going?
  • Be Smart: Best method to achieve your goals.
  • Be Careful: 5 fatal flaws of orthodox goal setting
  • Be your own coach: Focus on process not outcome
  • Be lucky: get coincidence and serendipity to work for you

What to expect

In this session you will learn why it is important to have goals, how to set them, and how to achieve them.

After almost 30 years of coaching individuals and teams Neil (Author & HP Coach) believes that having a sense of direction is a vital component of greater achievement and success. Indeed this is evident in the worlds of mental health and wellbeing too.

As you are about to learn though a sense of direction and goal setting can take different forms and approaches. Also, in turbulent times it is likely that the orthodox way of goal setting is not as effective in unorthodox times.

Learning Objectives

You will learn that direction is more important than speed and why it is good for your mental health. You will learn how to set goals that are future proof: that stand the test of time and are unaffected by global recessions and pandemics. You will hear about the flaws in goal setting and how to avoid them. You will hear about the link between process and outcome and when to do which. You will also learn if there is a role for luck and happy coincidence

Critical Thinking

with Professor & Author, Valerie Pierce

What You Will Learn

  • How to think with passion, not emotion
  • Lead with good questions to achieve best results
  • Be innovative through the power of negative thinking

What to expect

AI can analyse and synthesize information, but it cannot replicate the depth of human cognition – interpret and make judgements. Critical thinking enables you to add your own perspectives, evaluate sources, and navigate the ethical considerations and biases that are inherent in AI technology.

In this SkillStack, Valerie Pierce (Author, Professor and Founder) will share some simple thinking techniques to enhance your thought process. These techniques will equip you to make sense of AI generated data, distilling fact from fiction and in turn make ethical decisions.

Learning Objectives

1. Success in the workplace is knowing how to drive high performance behaviours with:

  • Clear focus
  • By asking the right questions
  • Changing negative thinking into positive action

 

2. This SkillStack will help you understand what differentiates:

  • Truth from logic
  • Fact from fiction
  • Emotion from passion

Resilience Skills

with Author & Performance Coach, Neil O’Brien

What You Will Learn

  • Survival Resilience – coping, but don’t settle for coping thinking it’s a strategy
  • Strategic Resilience – how to build resilience muscle for when needed
  • Outstanding Resilience – move from resilience to outstanding performance
  • Your Resilience – know where it comes from and how to practice i

What to expect

In this session, you will hear Neil O’Brien (Author & HP Coach) talk about resilience, mental toughness and grit. Neil will share stories, examples and strategies from his 30 years of coaching business leaders, elite sports people and others in the area of recovery from setbacks and being strong enough to keep on going. He will also share some of his own setbacks in business and life, the impact they had, and what he did to recover and move forward.

Learning Objectives

One of the best measurements of peak physical performance is the ‘recovery rate’ after performing. It’s likely, therefore, that the recovery rate is also a great measurement of mental performance. During this SkillStack, you will learn that there are different types of resilience. You will learn that effortless, easy resilience is available for everyone. You will hear that resilience can be practised before there is a setback, thus ensuring that the setback is not so damaging. After viewing this lesson, you will be given practical ways to ‘practice resilience’.

Communication Skills

Communication Skills

with Author & Communications Expert, Eoghan Tomás McDermot

What You Will Learn

  • The presentation roadmap. Make your presentation relevant, clear and memorable.
  • Structure: Learn the drafting pillars of: substance, technique and passion.
  • Content: Learn methods and techniques to win hearts and minds.
  • Slides: Distraction or aid?
  • Preparation. The devil of delivery is in the detail.

What to expect

In this session you will hear Eoghan Tomás McDermott (Author & MD Communications Clinic) share stories, strategies and lessons learned from the world of business. Eoghan is also an Adjunct Teaching Fellow with Trinity College Dublin’s Business School, a Broadcaster and contributor to national media.

Public speaking can be many people kryptonite or a super-power. Eoghan works with people across that spectrum, advising on how to overcome that fear to nurturing some of the most accomplished presents in politics, sport and business, present on the world’s stage.

Learning Objectives

From page to stage! This SkillStack will teach you how to become a better and more confident presenter. It will show you how to prepare in the most effective manner. It will give you the skills and structures to perform naturally and impactfully, it will teach you how to analyse the needs of your audience and therefore be interesting, understandable and memorable.

This SkillStack will teach you how to use PowerPoint and visual aids to enhance both your performance and the audience’s experience.

Giving & Receiving Effective Feedback

with Alphabet‘s Moonshot Factory, Head of Talent, AJ Thomas

What You Will Learn

  • Reflect: Separate fact from feeling and the person from the feedback.
  • Simplify communication: Learn how to distil complex information into clear, concise points that can be easily understood and acted upon.
  • Share perspective. Language is very important here. It’ often better to ask as a question and not as a statement.
  • Make perspectives sticky & actionable. After sharing perspective you, may identify a shared problem to solve

What to expect

In this session you can expect AJ Thomas to breakdown what she has learned about effective feedback as Global Head of Talent at Alphabet’s Moonshot Factory. She has come to learn the difference between giving and receiving feedback and sharing perspectives.

You see, she doesn’t believe in feedback – and she’ll break down exactly why with just one small pivot in thinking a new and more impactful way for getting the desired outcomes in hard conversations isn’t as hard as you might think.

Learning Objectives

Shifting your mindset from traditional feedback framework to a more conversational and engaging path to work through hard conversations. In this SkillStack, AJ will teach you the three tools for synthesizing, simplifying, and making sharing perspectives sticky.

Presentation Skills

with Author & Communications Expert, Eoghan Tomás McDermot

What You Will Learn

  • What is good communication?
  • Learn Empathetic Communication
  • Listening skills: How to hold space to create understanding.
  • The four Ps – Predispose for Success, Prepare, Perform, Protect
  • Communicating online
  • Relationships and reputation

What to expect

In this session you will hear Eoghan Tomás McDermott (Author & MD Communications Clinic) share stories, strategies and lessons learned from the world of business. Eoghan is often called in the middle of the night by CEO’s, Cabinet Ministers and sporting personalities at moments of crisis.

He is their go-to advisor to help them navigate moment of crisis and complexity, when the stakes are high. In this SkillStack, Eoghan has distilled what he has learned over the last 20 years, as one of the most sought-after communications advisors in Ireland.

Learning Objectives

We are communicating every day whether it’s with family, friends, or colleagues. It’s key to our relationships. In this SkillStack you will see that communications is as much about listening as it is about talking. Eoghan will share the tips and techniques he uses when advising political leaders, global CEO’s and elite sports professionals on enhancing their communication skills.

Relationship Building

with Communications Advisor, Sarah Geraghty

What You Will Learn

  • Be proactive and invest in building broad, rich, diverse relationships for mutual benefit.
  • Every interaction builds or un-builds relationships.
  • How to act outside of your self-interest
  • Listening is the foundation of relationships. Learn the four fundamental rules.

What to expect

In this SkillStack you’ll hear leading Communications & Leadership Consultant Sarah Geraghty – share stories, techniques and lessons learned from history, business & life experiences.

Sarah is the lead trainer on The Communication Clinic’s flagship leadership programmes and provides executive coaching to leadership teams internationally.

Sarah will share stories and techniques that will help you proactively build strong relationships.

Learning Objectives

Building strong, lasting and meaningful relationships with people is essential for anyone at any level. But you need a plan – and you need to stick to it. In this video Sarah will discuss how to become a proactive networker, how to build relationships through empathy and listening.

She’ll show people how to profile key stakeholders and put together a structured plan on how to develop relationships.

Art of Listening

with renowned writer, broadcaster and strategist, Alastair Campbell

What You Will Learn

  • Good listening is Active Listening. Active listening is about understanding to learn.
  • Listening is a mindset. Broaden your perspective to understand. Seek understanding to challenge yours.
  • Create the space for great conversations. Holding space allows you to question based on what you have heard, not what you plan to ask. This is the basis of great conversations.

What to expect

Alastair Campbell is a celebrated writer, broadcaster, and political strategist—widely recognised as one of the most influential communicators of his generation. A bestselling author and co-host of The Rest is Politics, one of the UK and Europe’s top-ranking podcasts, Alastair brings decades of experience in shaping public perception at the highest levels. In this SkillStack, Alastair shares stories from building his award-winning podcast, the principles he and his co-host Rory Stewart abide by to create the space for award-winning conversations with global leaders through creating the space for active listening.

Learning Objectives

By the end of this SkillStack you will:

  • Understanding that good listening is active listening
  • Broaden your perspective to understand
  • Create the space for great conversations

Building Emotional Intelligence

Self-Awareness & Emotional Agility

with EQ & Leadership Expert, Barbara Nugent

What You Will Learn

  • Develop greater self-awareness. How you feel, think and act.
  • Develop greater external self-awareness. How you respond vs react. How you’re perceived.
  • Emotional literacy. Name it to tame it.
  • Emotional Understanding. Techniques to understand and hold space.
  • Emotional Agility. Choosing how to respond for good outcomes.

What to expect

In this SkillStack you will hear Barbara Nugent share stories, strategies and lessons learned from the world of corporate leadership . Barbara, EQ expert and Founder, coaches executives around the globe, advocating for enhanced self-awareness & emotional intelligence, where you can tune in to your ability to respond to the situation at hand, rather than react.

Barbara will guide you through the science an art of becoming more self-aware, it’s impact on you and how you relate to others. Understanding your ability to influence great change for the better in your work environment, and indeed your personal world, striving to do better, be better and inspire better.

Learning Objectives

Key to self-development as a leader or as a human being, is being self-aware. How can we improve of something we are not aware of? Understanding what self-awareness is, the benefits of being self-aware and simple steps to begin your journey into greater awareness is at the core of this session.

Distinguishing between internal and external awareness helps to identify the kinds of outcomes you want to achieve, and where you need to put your attention at any given time. Most importantly, learning how to respond rather than react and how that helps you to build good relationships in your workplace and beyond.

Power of Empathy & Compassion

with EQ & Leadership Expert, Barbara Nugent

What You Will Learn

  • Understand the difference between; empathy, sympathy and compassion.
  • The power of looking through multiple lenses.
  • The five levels of deep listening.
  • Techniques to question without judgement.
  • How to balance compassion with empathy.

What to expect

In this SkillStack you will hear Barbara Nugent share stories, strategies and lessons learned from the world of corporate leadership . Barbara, EQ expert and Founder, coaches executives around the globe, advocating for enhanced emotional intelligence, where you can tune in to your ability to respond to the situation at hand, rather than react.

Understanding your ability to influence great change for the better in your work environment, and indeed your personal world, striving to do better, be better and inspire better. Compassion and empathy are powerful ways to create deeper understanding, stronger relationships and trust.

Learning Objectives

In this SkillStack, you will learn:

  • What empathy is.
  • What impact it can have on the outcomes you want.
  • How to develop empathy – looking through the multiple lenses.
  • The shadow side of empathy and developing compassion.

Bias: identify yours & be an ally for others

with award-winning DEI Leader, Dr. Joanna Abeyie, MBE

What You Will Learn

  • Understand the origin and impact micro and macro aggression
  • Anti-behaviours. How to spot them and what to do
  • Emotional maturity and intelligence
  • Allyship: What it means, how to express it for impact.

What to expect

In this lesson you’ll hear from Dr. Joanna Abeyie MBE CC, a multi-award-winning Equity, Diversity, Inclusion and Accessibility (EDIA) leader, pull from her pioneering work as a Civil Service Commissioner, a Common Councillor for the City of London, a Co-Secretariat of the Creative Diversity All Party Parliamentary Group and as former Head of Creative Diversity at the BBC.

Joanna’s lesson will include practical tools to understand your lived context, how to live your values, understand the true impact of your micro aggressions, how tackle bias head-on and how to be an authentic ally.

She will share stories, anecdotes, examples of effective practice and how to identify and challenge your own bias while being an ally for yourself and others.

Learning Objectives

Businesses are only as good as their people, and whether you are at the beginning of your career, experienced or a senior leader, inclusion, equity, accessibility, and diversity is your responsibility.

We are all accountable for ensuring psychological safety for our people to create an environment where all are treated with respect. In this skill stack, you will learn what EDIA means for you and your organisation.

How to live your EDIA values day-to-day, and how to lead inclusively through your actions and ensure equity for all top-down and bottom – up. We will address how to demonstrate anti behaviours to ensure the best talent can thrive with dignity.

Developing a Growth Mindset

with EQ & Leadership Expert, Barbara Nugent

What You Will Learn

  • Understand the relationship between a Growth Mindset and language.
  • Reward the process and not the win.
  • The eight steps in developing a Growth Mindset.

What to expect

In this SkillStack you will hear Emotional Intelligence Expert, Barbara Nugent share stories, techniques and methods to develop a Growth Mindset. Developing a Growth Mindset first needs to be understood, as we often don’t know if it’s a skill we possess and routinely practice.

Understanding your ability to influence great change for the better in your work environment, and indeed your personal world, striving to do better, be better and inspire better. A Growth Mindset can unlock a whole new world of progress for you and those around you.

Learning Objectives

  • This SkillStack will help you unlock progress through:
  • Understanding the difference between a growth and a fixed mindset.
  • Understanding it’s impact on your work and life.
  • Learning specific strategies to develop a growth mindset.

Building Trust

with EQ & Leadership Expert, Barbara Nugent

What You Will Learn

  • The benefits of trust on performance.
  • What it is and how it’s different to psychological safety.
  • A method to identify trust levels within a team.
  • The eight pillars to building trust through being trusting and trustworthy.

What to expect

In this SkillStack you will hear Barbara Nugent share stories, techniques and lessons on how to build trust. Barbara, EQ expert and Founder, coaches executives around the globe, advocating for deeper relationships through creating trust.

Barbara will guide you through the research and practices that help build trust, the glue to creating meaningful relationships and connection.

Learning Objectives

In this SkillStack you will learn:

  • What is trust and why does it matters.
  • It takes two to trust: Both to be Trusting from Trustworthy
  • How to know what trust levels look like and how to diagnose trust levels through behaviours and signals.

Storytelling for Business

Storytelling Skills

with Author & Communications Expert, Eoghan Tomás McDermot

What You Will Learn

  • Why Storytelling?
  • Objective focused stories: to influence, inform, entertain
  • What makes a good story?
  • How to tell a good story.

What to expect

In this session you will hear Eoghan Tomás McDermott (Author & MD Communications Clinic) share stories, strategies and lessons learned from the world of business. At the core of all of Eoghan’s work is guiding people to connect through stories. Stories are ingrained in us and are part of our being.

They are fundamental to how we’ve shared learning, created the cultures we know today and ultimately how we’ve evolved as a species. But delivering stories aren’t innate in us, it’s a skill that needs to be developed and honed. In this SkillStack, Eoghan will teach you how to craft and deliver impactful stories to make others remember, believe and feel your intended message.

Learning Objectives

Stories are memorable, lasting, clear, understandable and essential. They are how we process information, how we remember key points, how we understand complex concepts and how we make sense of disparate points.

Regardless of the communication scenario, be it classic presentations, giving inputs during meetings, pitching for business or building long term relationships, the use of stories is essential. This SkillStack will give participants the ability to craft and deliver compelling stories and examples. And give you the confidence to use them to be more impactful and understandable every day.

Storytelling to Explain

with Author & former BBC TV Journalist, Steve Rawling

What You Will Learn

This SkillStack you will learn how to structure stories that explain, through simple techniques and tactics:

  • Troubleshooting – stories are about change and ideal for problem solving.
  • Training – stories are memorable often creating a “Deja vu” moments allowing the learner recall the story in the moment when needed most
  • Feedback – stimulating emotion through story can create clear understanding and action around performance.

What to expect

Storytelling is the simplest way humans have discovered to pass on useful information. Every culture tells stories. When you’re not working, you escape into a story – gossip, a novel, news feeds or Netflix.

So why, when you sit down at your keyboard, does all that storytelling go out of your head? Why do you fail to tell stories about your work and bore everyone with endless lists of facts?

Steve will share insights and examples from the 20,000 stories he’s told in his career as a BBC TV journalist – and thousands of clients all over the world who ask his advice on telling their story.

Learning Objectives

In this SkillStack you’ll learn basic storytelling tactics that will help you explain your work in a way that grabs our attention, sticks in our memory and moves us to take action.

You’ll discover how to tell stories to allow others “see what you mean” – the most powerful method of creating understanding.

Storytelling to Sell

with Author & former BBC TV Journalist, Steve Rawling

What You Will Learn

This SkillStack you will learn how to structure stories that sell, through simple techniques and tactics:

  • Connect. Start by listening to stories of your audience in order to frame yours.
  • Persuade. How to create social proof for three audience types.
  • Reassure. How to choose the right story for three stages of readiness.

What to expect

Steve is an author and former BBC TV journalist and world renowned storyteller. In this SkillStack, he will share what he has learned through his research into storytelling, study of narrative theory and psychology, to teach you effective ways to tell stories to influence and sell more effectively.

As a species, we are hard-wired to tune into and be influences by stories. So why, when we sell we often neglect to structure and tell impactful stories to influence others?

Learning Objectives

In this SkillStack you’ll learn basic storytelling tactics that will help you influence in a way that grabs our attention, sticks in our memory and moves us to take action. You’ll discover which stories to tell when you’re trying to sell and what kind of stories leaders use to set out a vision and build trust.

Storytelling to Lead

with Author & former BBC TV Journalist, Steve Rawling

What You Will Learn

This SkillStack you will learn how to structure stories that lead, through simple methods and tactics:

  • Strategy. Good story frameworks explain strategic direction, simply.
  • Transform. How to use a story structure to map a realistic view of the journey ahead.
  • Trust. How to show your character in action.

What to expect

Steve Rawling is a former BBC TV journalist, international author and business storyteller. His Storyteller methods are used by companies all over the world including Meta, Google and Rolls Royce.

Steve reckons has helped over 20,000 leaders tell their stories, in his career, so he can probably help you tell yours.

Learning Objectives

In this SkillStack you’ll learn storytelling tactics that will help you lead in a way that allows your followers to “see what you mean ” stick in their memory and move them to take action.

You’ll discover which stories to tell when you’re trying to sell and what kind of stories leaders use to set out a vision and build trust. These tactics are effective ways of simplifying complex models such as strategy in a way that’s memorable.

Stories that Shape Culture

with Author & former BBC TV Journalist, Steve Rawling

What You Will Learn

This SkillStack you will learn how to understand and use stories to shape culture.

  • Create a story bank. How about new hires interview experts to collect stories about how things are done in your company.
  • Create your narrative. Use stories that speak to hearts and minds, internally and externally.
  • Small stories and big stories matter. Influence the flow of stories to shape culture.

What to expect

Every culture tells stories. It’s how civilisations have passed on fundamental lessons and norms that have shaped diverse cultures all over the world. Storytelling is the simplest way humans have discovered to pass on values that drive behaviours and shape culture.

Steve Rawling is a former BBC TV journalist, international author and business storyteller. His Storyteller methods are used by companies all over the world including Meta, Google and Rolls Royce.

Learning Objectives

To get the job done we need to control “things” and understand “people”. When work models are steady there’s no story to tell, but when model’s break down stories matter. Stories exchange to get things done. Now Zoom out and you have loads of stories flying around your organisation.

Experienced experts don’t need stories as they have living memory, but new hires are hungry for stories. In this SkillStack Steve shares methods to collect and tell stories to create desired culture.

Inclusive Culture

Bias: identify yours & be an ally for others

with award-winning DEI Leader, Dr. Joanna Abeyie, MBE

What You Will Learn

  • Learn where, how and what tools to use to attract a diverse pool of talent
  • Develop an Employer Value Proposition that speaks to diversity
  • Assess for required skill
  • How to create an inclusive, accessible and equitable process
  • How to assess for cultural-fit or culture-add

What to expect

In this lesson you’ll hear from Dr Joanna Abeyie MBE CC, a multi-award-winning Equity, Diversity, Inclusion and Accessibility (DEI) leader, pull from her pioneering work inclusive people processes, delivering cultural transformation and placing underrepresented talent into organisations big and small.

In order to hire the best you must first look to access the rest! Joanna’s SkillStack will include practical tools and tips to attract a diverse pool of talent, what adjustments to make to your selection process to include diverse candidates and how to ultimately determine their cultural-fit/ cultural-add!

Learning Objectives

You will hear of some unique tools and methods to open your talent pool up to a wider audience, to determine the best talent irrespective of who they are. Joanna will share ideas on how to signal your DEI to the market, how to make practical adjustments to assess desired skills. Joanna will challenge our assumption of cultural fit and propose an alternative way to view this.

Developing Diverse Perspectives

with award-winning Author & TED Speaker, Margaret Heffernan

What You Will Learn

  • Know your bias. It’s biological.
  • The Cost of Similarity: Similarity is predictable and unlikely to bring diverse perspective to decisions or work.
  • The Greatest ideas come from unexpected places. Crowdsource diverse input.
  • Diversity brings disagreement. Challenge the idea and not the person.
  • Diversity needs support. Hire diverse people and then support them.

What to expect

The whole point of organizational life is that groups of people can see more options and make better decisions than individuals working in isolation. But that is true only insofar as the individuals are different from one another and work in an environment where that difference is seen as an asset, not an issue. So it is easy in principle, hard in reality.

In this SkillStack, Margaret will share what she has learned through researching her award-winning books, her TED talks, personal experiences as a CEO, TV Producer, Professor and advisor.

Learning Objectives

This SkillStack is aimed at helping managers understand the reality of diversity: where its value really lies, why it matters so much and how to achieve it. Learn the difference between lip service and action. 5 Principles:

Building Psychological Safety

with EQ & Leadership Expert, Barbara Nugent

What You Will Learn

  • The four pillars of psychological safety.
  • Signs of low psychological safety.
  • How to foster psychological safety
  • The four actions to take to create it.

What to expect

In this SkillStack you will hear Barbara Nugent share stories, strategies and lessons on how to create psychological safety.

Barbara, EQ expert and Founder, coaches executives around the globe, advocating for enhanced self-awareness & emotional intelligence, where you can tune in to your ability to respond to the situation at hand, rather than react.

Barbara will guide you through the science an art of creating psychological safety, it’s impact on you and others.

Understanding your ability to influence great change for the better in your work environment, and indeed your personal world, striving to do better, be better and inspire better.

Learning Objectives

In this SkillStack you will learn:

  • What psychological safety is and why it matters.
  • What signs of low psychological safety are.
  • What steps you can take to foster psychological safety in your team.
  • How you can contribute as a team member.

Giving Voice to Values

with award-winning Author & TED Speaker, Margaret Heffernan

What You Will Learn

  • How to identify and recognise a Values Conflict.
  • Who are your allies? Are others as concerned as you are?
  • Who is involved & What is at Stake?
  • The Power of Questioning. Non binary questions open conversation and expression of thought and beliefs when asked in the right way and in the right tone.
  • Consider the longer purpose. Question underlying assumptions. Identify costs on each side. Assume goodwill and pragmatism.

What to expect

In this SkillStack, Margaret will share what she has learned through researching her award-winning books, her TED talks, personal experiences as a CEO, TV Producer, Professor and advisor.

At some point in a career, everyone will encounter a values conflict: when you are asked to do something that doesn’t feel quite right to you. When this happens, most people feel they have 2 choices: stand on a table and scream, or stay silent.

We know that mostly people stay silent. This has consequences: it leads to disengagement, anger, cynicism—and, frequently, to small problems growing into huge crises.

Organisations would be healthier and safer if everyone knew how to raise concerns safely and constructively. In a polarised world, this has never been more important.

Learning Objectives

In this SkillStack, you will learn how to identify a values conflict when it arises and how to compose a strategy for dealing with it. 5 Principles:

Good Decision Making

with award-winning Author & TED Speaker, Margaret Heffernan

What You Will Learn

  • Definition: What is a good decision?
  • Agendas & Stakeholders
  • Exploring the options
  • Pre & Post-mortems
  • Cooling off periods

What to expect

In this SkillStack, you will learn from award-winning author, TED Speaker and world renowned entrepreneur, Margaret Heffernan on how to approach decision making. It is the bread-and-butter of management but also its most difficult part. Managers feel pressure to make popular decisions but yielding to that is not always the right thing to do. The business ethos today often prioritises speed and confidence, but doubt and delay can be very helpful.

Every decision is really a hypothesis about the future: if we do X, then we expect Y as a result. That means all decisions address uncertainty with imperfect information. Each choice is made in a specific context, so what worked yesterday might not work tomorrow.

What this means is that all decision making takes place in the midst of uncertainty and risk. So what are the processes and procedures that help managers make sound decisions?

Learning Objectives

In this SkillStack, you will learn the 5 Questions to ask in how to approach decision making, to assess the kind of decision that must be made, who needs to contribute to it, and how to judge whether the hypothesis behind your choice is sound.

Bias Detection & Handling

with award-winning DEI Leader, Dr. Joanna Abeyie, MBE

What You Will Learn

  • Understanding unintentional structural bias in technology and data generated by AI
  • Start with the end user in mind
  • Test tech and data with a diverse internal group of stakeholders
  • How to handle bias once detected

What to expect

In this lesson you’ll hear from Dr. Joanna Abeyie MBE CC, a multi-award-winning Equity, Diversity, Inclusion and Accessibility (EDIA) leader, pull from her pioneering work as a Civil Service Commissioner, a Common Councillor for the City of London, a Co-Secretariat of the Creative Diversity All Party Parliamentary Group and as former Head of Creative Diversity at the BBC.

As we face into an increasingly complex augmented working world, how we detect and handle bias in technology, information and systems will determine fact from fiction, opportunity from risk. In this SkillStack, Joanna will share a toolkit to helps navigate this.

Learning Objectives

AI is generating an unprecedented volume of information that’s reshaping work as we know it. Identifying the inherent or systematic biases held within this information requires new levels of critical thinking, bias detection and handling.

This SkillStack will teach you how to harness the power of your diversity to help detect and handle systematic biases within technology and information if yields.